Mobile device and protection programs for your subscribers
Your unhappy subscriber has lost, broken or damaged their beloved mobile device. You have very little time to get them reconnected before they turn to your competitor for new service. But if you’re iONETEK, they’ll stay – and happily so.
Be the hero. To your business, and your wireless subscribers.
Protect your wireless subscibers’ mobile devices from loss, theft and malfunction, with a customized insurance program from eSecuritel, a iONETEK subsidiary.
Provide extended warranties and coverage for damage and malfunction for devices, tablets and handsets.
Remote Technical Support
iONETEK’s one-touch resolution service directly handles your subscribers’ support requests so you don’t have to–quickly resolving connectivity and usage issues via phone, chat, social media or email.
Device Mobile Security
Complete your customer offering with our suite of valued smartphone protection services for antivirus, antitheft, anti-spam, firewall, privacy protection, backup and restore.
iONETEK’s device and warranty programs can be easily customized to fit your subscriber base. Pre-paid, post-paid, advance pay programs? No problem. Other options include: 1) Bill subscribers on their credit card or through their bill. 2) Replace phones in store, in the mail or both places. 3) Monthly or annual billing.
Device insurance available on all channels
Since customers shop online, in-store at retailers, dealers and via mobile, iONETEK provides access to insurance on all channels, helping to boost take rates.
Get proprietary technology allowing you to measure the device insurance program’s performance, and make adjustments. Our real-time inventory tracking improved management of a leading US operator’s insurance program, resulting in a 37% reduction in average equipment cost.
Easy Integration with your existing infrastructure
Our HITS platform integrates easily with existing Operator billing and POS systems to streamline enrollment, claim and fulfillment processes. The result is an automated, real-time infrastructure that provides complete program transparency and around-the-clock customer support.
Full marketing and field support
Hands-on field support to boost program performance and exceptional training help drive take rates and ensure an exceptional subscriber experience.
You can reduce churn and provide a steady revenue stream using iONETEK’s flexible device and insurance programs, customized for all sizes of operators and retailers. Whether they’re prepaid or post-paid, or smartphone, tablet or feature phone – your insurance subscribers will be reconnected to their friends and family quickly and seamlessly, often in less than an hour.